news | May 12, 2026

Can I get my 02 PAC Code online?

Online: You can get a PAC Code from O2 by logging in to the My O2 website. Once you’ve logged in, go to My details > Thinking of switching from O2?. By Text Message: You can get an O2 PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from O2.

How do I obtain my PAC Code?

All you need to do is text PAC to 65075 and you’ll get your code straight away, you don’t even have to make a phone call.

What is PAC Code O2?

What is a PAC or STAC code? A PAC code is the code you need to request if you want to switch mobile provider and keep your existing phone number. A STAC code is the code you need to request if you want to switch to another network and get a new phone number.

How do I get a PAC Code from O2 without credit?

If you don’t have any credit, call from a landline or borrowed mobile on 0344 8090222 or 07860 980 202 (no other option to use Chat). Your PAC Code is valid for 30 days from the date O2 gave it to you. O2 will then let you know whether you have fulfilled your contractual agreement, if applicable.

Does requesting a PAC code cancel contract?

Ending your contract If you want to end your contract but keep your number, we’ll give you a PAC code to give to your new network. If you use it to switch to a new network, your contract with us will be cancelled once the switching process has completed. You’ll get your final bill 14 days after you’re disconnected.

How much does it cost to get a PAC code?

All you have to do is text PAC to 65075 from the number you want to switch. Sending the text is free of charge. That’s it. You should get a text back with your PAC code within one minute….2. Get your PAC or STAC code.

NetworkPhone number
MobileCall 150 from your BT Mobile SIM or 0800 800 150
MobileCall 03300 412 524

What do I do with my PAC code O2?

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.

How long does it take to get a PAC code from O2?

What happens if I don’t use my PAC code?

Nothing – if you haven’t given your new mobile provider your PAC or STAC within 30 days, it’ll automatically expire, and the switch won’t go ahead. Your plan with us won’t be cancelled, and you’ll be billed as normal.

When should I ask for a PAC code?

A Porting Authorisation Code (PAC) allows you to take your old number with you when you change service providers. You’ll be asked for your PAC when you want to transfer your number either to us from your old provider or from us to a new provider.

How do I speak to a person at O2?

Call 202, option 2 immediate zero immediately.

How long does it take for a PAC code to start working?

From start to finish, it takes one working day between you submitting your PAC Code to the phone number being transferred to your new network (two working days if you submit your PAC Code late in the afternoon or evening).

How long is an O2 PAC code valid for?

30 days
You can give us your PAC code online. Or call us on 202 free from your O2 phone, on 0344 809 0202 from any other phone, or visit an O2 store. PAC codes are only valid for 30 days, but if yours expires, don’t worry – you can always request a new one.

How long does it take for a PAC code to come through?

How long does it take to get my PAC Code? Usually, you will get your PAC Code within a few hours of requesting it. Your mobile phone network is obliged to give you your PAC Code within 2 working days.

Does requesting a PAC code cancel your contract?

Can I get a PAC code if I’m still in contract?

To get your PAC code, text PAC to 65075. To check if you are still in contract and if you need to pay anything to end your contract early, text INFO to 85075.

Can I get my PAC code if I’m still in contract?

If you’ve already cancelled your previous contract and didn’t get a PAC code, it’s still worth contacting your old network to see if they’ll issue you one. Depending on how long ago you cancelled the contract, you might still be able to get a PAC code to move your old number to the new network.

How do I contact 02 by phone?

If you’re an O2 mobile customer, please call your normal Customer Service number….For any other Pay As You Go questions, check our Pay As You Go help articles.

Customer ServiceNumberCharges
From your O2 mobile4445Free
From a landline0344 8090222Standard UK rate
From abroad+44 7860 980 202Free†